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Testimonials Thank you for the speedy follow up. I'm
going to keep the other (American) Sankey tavern head. I'll probably use
it somewhere down the road. I was definitely impressed with the quick
shipments and the super customer service. I will be shopping with
Annapolis Home Brew again. I just wanted to let you know how pleased I was with your service. I order on Sunday night and I receive my order on Thursday. Everything is packed with care and the order is complete. Your products are priced right and your service is awesome. Your site is easy to navigate and you have pictures and explanations on everything. I wish I lived closer I would stop in and share a homebrew with your gang. Everyone on the East coast should be ordering from you guys. keep up the good work and I will be back for all my brewing needs. -Al First I would like to say so far I've been very pleased with your service. The speed in which I received my orders was amazing (1 day for the equipment and 2 days for three recipe kits.) -Dan Thank you very much for the great customer service. I understand that things get broken and lost sometimes. It's no big deal but thanks for the tablets it is a very good sign of good customer service. [This message was sent to us after we sent a replacement for an item that was damaged during in the original shipment -webmaster] I will be buying from you again. The reason I bought from y'all in the first place was your good prices on starter kits but I am going to continue buying from you because of your customer service. I have a brew shop about 150 miles away from where I live. Since your service is so good I will buy from y'all instead of them. -Steven Thanks for the quick delivery! All arrived intact yesterday. Thanks. You'll be getting more of my business, and I'll recommend you! -Dottie Just wanted to let you know I brewed your Hilltop Amber kit and it is outstanding. Nice amber color and great taste, bottled nice and clear too (maybe we can the brewer some credit for that?). I can't wait to try the American Wheat I'll be brewing next. -Steven Thanks for responding. That is what
makes your team a class act. I supervise a team in a call center so I
know good service and what it takes. Keep up the great work. I just wanted to let
you all know that i just tried my first batch of beer (Red Lager) and it
was absolutely fantastic. Your store and customer service is "Top
Notch". Thanks for all your help and will be back to the store
soon.. Thank you very much for the time you
spent with me on Sunday and your patients in answering all of my
questions. I wanted to let you
know that my first purchasing experience with Annapolis Home Brew was
very impressive. Thank you for your promptness. I am looking forward to
your website being fully constructed, as I expect to enjoy doing
business with you in the future. Thank you. Just a note to thank you for your
speedy service. I placed my order on Friday and it was at my
doorstep today (Tuesday). Keep up the good work. I am
spreading the word to other homebrewers here to use your site!
Thanks again. Thanks for your great
service - as always. Thanks for the prompt delivery! I
appreciated the fact that someone called me and let me know that
something was out of stock and asked it I wanted to make a substitution. The Canadian Cream Ale
Kit turned out very good, a little sweeter than I thought it would be
but was still very good. My next batch I want something like a Yuengling
Black and Tan...any suggestions? Thank you for such a fast shipment.
You guys rock. I look forward to ordering again. Thanks guys, for
sending my order so soon. I got it today, & everything was in great
shape. Again, many thanks for such good service. I ordered stuff on Saturday and it arrived Wednesday.
Awesome! Thanks for the input, I noticed that a
day after I emailed you it started fermenting nicely, I was just used to
the ale yeast working right away. look forward to trying the beer. My Oktoberfest
should be ready in a week or so. I really enjoy your feedback and also
very pleased with the kits that you put together. I just got your voicemail about my order and you are
completely correct. Would you please make the corrections. I guess I was
a little fuzzy about line sizes etc. All I'm trying to do is add one
soda keg to my present system that I bought a few weeks back. So if you
don't mind correcting that and putting in the stainless clamps that
would be great. Thanks a lot for catching my error, most companies won't
do that. You have got my business from now on. First of all....you guys are great!!!
Always the answer I'm looking for. I just want to say that this is one happy customer.
You folks do a great job in getting out the merchandise quick. I placed
an order Friday and I already received it today, Monday. This is the
second time I received a shipment so quick. I've ordered from different
company's before and they have taken a week or longer. Just want to say
you have a happy customer here.. I recently brewed, bottled and tasted
the Mr. Recipe "Amber Ale". I had added a full cup of dark
molasses to the brew...later reading that this may be too much. But, I
popped one open last night and it's very good! My best batch yet.
I couldn't believe it! I am amazed with the amount of difference
in flavor between this and the Mexican beer I previously brewed with the
small number of ingredients and malt extracts that looked so similar. Got
my stuff today, six days after shipment. Thanks a lot on a job
well done. You will have our club's exclusive business in the
future Remember me? I'm writing you to
let you know that the grape crusher arrived yesterday. My
father-in-law (he has the vineyard) and I are very please with
this machine and are very eager to put it to use. I would like to thank
for not holding up shipping on the grape crusher while the error
[there was a small technical problem
processing this order -webmaster] was
being corrected. Looking forward to doing business with you in the
future. Thanks much for your advice. It made me stop worrying
right away and what do you know, when I got home tonight, fermentation
has become visible and I have proof the little critters are alive!
I appreciate your timely feedback. It is clear to me why Annapolis is
superior. I just want to say that you guys are
awesome. I placed this order with you yesterday, and it was on my
porch this morning. I know getting it from Annapolis to here is
UPS, but you guys definitely do your part in filling and sending the
orders the same day they're made. Made a batch of NewCastle Ale [NewTowne
Brown Ale - webmaster] 2 months ago with your
recipe and ingredients, and it is almost gone. It is the BEST beer
I ever made. (This is only my 5th try). The flavor, color and
aroma is way better than the kits or another stores ingredients I
used in the past. I will be back to the store soon to make another batch I've received rave reviews from my
friends for the Flying Sheep Stout that I made with your kit. I brewed
the Ultimate California Common Lager today and think it's going to turn
out well, also. Also I would like to take this time to thank you guys
for your fast service and quality merchandise. You have become my
exclusive provider of brew products and equipment! Your recipes
are the best!! Thanks a million;
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