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SHIPPING:
Flat-rate $7.95 per order with some exceptions:

EXCEPTION: 50/55 pound bags of grain, sugar, etc.
Details shown on those item's ordering pages.
Shopping cart will not show correct total, because we'll be adding:
$12.50 per bag for: AL, CT, DE, FL, GA, KY, MA, MD, ME, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
$17.50 per bag for: AR, IA, IL, IN, KS, LA, MI, MN, MO, MS, ND, NE, OK, SD, TX, WI
$28.50 per bag for: AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY
These 50/55 pound grain shipping charges are in addition to $7.95 flat rate shipping.

EXCEPTION: Glass Bottles & Carboys
Our carboys ship in oversized protective boxes.
If you enter the proper destination state, shopping cart will show the correct total.

EXCEPTION: Certain oversized items (wine presses, crushers, de-stemmers, large tanks, etc.) 
These will be specially marked.  Look for details on their ordering pages.
We'll calculate the shipping, then call/email for your approval.
Please make sure to enter a good phone number and email address when checking out.

EXCEPTION: Orders to Alaska and Hawaii
We'll calculate the shipping, then call/email for your approval.
Please make sure to enter a good phone number and email address when checking out.

Sorry, no APO/FPO military mail.
Apologies to our friends in the military, but we've had terrible problems with loss, breakage, and misdirected packages.  It's difficult (by which we mean impossible) to actually get anything real back from the "insurance" on these packages.

The US Post Office does not allow the following for Priority Mail:
1. Liquids (malt extract!)
2. Perishable Items (yeast!)
3. Glass (bottles and carboys!)
4. Fragile Items (almost everything else!)

No international shipping.
International orders are expensive, and they have a high incidence of problems; both for us and for our customers.  Therefore, we're no longer offering this service.  This allows us to concentrate our time and energy on our customers in the United States.  Now that the border is more restrictive, we no longer ship to Canada.

Shipping glass does cost extra.

Because we use a lot of time and packing materials to get them ready for shipment.  We individually bubble-wrap each bottle!  When we pack your glass, it gets to you in one piece.  

We've tried shipping glass bottles and fermentors in their original boxes, but the rate of breakage was very high.  Shipping insurance won't cover broken glass without extreme (and expensive) cushioning.

If you receive a broken glass carboy...

UPS does not always guarantee glass carboys.  However, we have a policy to cover this eventuality. 

1. Save the broken carboy and all of the packing material, because UPS may need to inspect it.

2. Contact us by phone or Email. 

If you receive a broken glass bottle:

1. You must call (not email) if any bottles arrive broken.  Call us toll-free 800-279-7556

2. Do not dispose of broken bottles before calling us. (UPS may need to inspect the package.)

3. Replacement bottles will not be shipped immediately for free shipping or flat-rate shipping. 
It is our policy to ship replacement bottles along with your next order, at no additional cost to you. 

4. If you need replacement bottles sooner, you must agree to pay the charged actual UPS shipping fee.
(Actual UPS shipping fee depends on your location, and the total weight of the replacement bottles.)

5. Annapolis Home Brew reserves the right to issue a refund instead of replacement bottles.

About Shipping Live Yeast:
Live yeast can be shipped to almost all locations, all year long.  If it's warm in your area, the yeast will probably be warm when it arrives.  Even with an ice pack, the yeast will probably warm up by the time you receive it.  The ice pack extends the refrigerated time, it doesn't last forever. 

However, this isn't deadly to yeast.  It takes more than the hottest weather (even 110 degree days) to actually kill the yeast outright.  We have shipped many hundreds of yeast cultures to locations where they've been un-refrigerated for a week or more during transit.  This may weaken the culture somewhat, so fermentation starts a little slower, but you'll find that the quality of the beer is just fine.  Even better is that fact that most orders take less than a week in transit, and it's not that hot for most of the year!

In almost all cases when we're contacted about yeast that arrived "hot" - it ends up working fine.  You have to give it a chance.  We will not provide free replacement yeast on the mere suspicion of heat damage.

If you have a large yeast order, or if it's very important that your yeast arrive still refrigerated, we can pack it in an insulated box.  This is a special box lined with 1½ inches of solid Styrofoam, like a very sturdy picnic cooler.  If it's shipped Next-Day or even 2nd-Day, it almost always arrives cool.  The cost is $30 for the insulated box and icepacks, plus premium shipping - which will be significantly expensive (budget at least $50) and absolutely non-refundable.

Mention Insulated Box Next-Day or Insulated Box 2nd-Day in the Special Instructions section of your order form.

Damaged or Defective Items:
If you have damaged or defective items in your order, please contact us immediately via  phone or Email.  In some cases we can send a replacement immediately. 

In other cases, at our discretion, we will require either a damage report from UPS, or that you return the damaged/defective item.  Your replacement will not ship until we receive the damaged/defective item.  Annapolis Home Brew is not responsible for the cost of return shipping.  In certain instances we may pay for return shipping, but this is strictly at our discretion and is not negotiable.

Dented Cans
These cans have traveled a long way, you need to be prepared for a few dents every once in a while!  We will only replace dented cans if they are returned to us at your expense and by your own arrangements.  We strongly suggest that you ignore the dents unless they are so severe that the can can't be opened.  If you have a serious damage situation, give us a call and we will attempt to resolve it on a case-by-case basis.

Returns:
Returns are accepted for up to 30 days after date of sale (in store) or date of delivery.  Return authorization must be obtained within 30 days of receipt, and the return shipment must be postmarked within 5 days of return authorization date.  Annapolis Home Brew is not responsible for the cost of return shipping.  In certain instances we may pay for return shipping, but this is strictly at our discretion and is not negotiable.

You must obtain authorization for your return by phone or Email before shipping any item(s) to Annapolis Home Brew.  Annapolis Home Brew will not accept delivery of unauthorized returns.  For return authorizations call (800) 279-7556.  

Shipping fees are not returnable, nor refundable.  Annapolis Home Brew reserves the right to deduct (from the refund amount) a re-stocking fee of up to 15%.

Items can be returned for a refund within 7 days of delivery.
Items can be returned for exchange or store credit within 30 days of delivery.

The following items are not returnable:

1. Items damaged by misuse or abuse, altered, or without original packaging.

2. Items damaged in shipping - call us to file a damage report and the items will be REPLACED.

3. Bulk malt extract.

4. Live yeast cultures.

5. Milled grains, or 50/55-pound bags of grain if they've been opened.

6. Opened wine kits.

7. Hose or tubing which has been cut to length.

8. Grape crushers, grape destemmers, fruit/grape presses, and all fermentors over 25 gallons.

9. Annapolis Home Brew Beer Recipe Kits, because they include items 3, 4, and 5 from this list.

Refunds:

Refunds for cash sales will be paid by company check only.

Refunds for check sales will be paid by company check only. 

Refunds for credit card transactions will be applied to the same card account..

Shipping fees (those charged with the original order) are not returnable, nor refundable.

Privacy:

We don't collect any more information from you than needed to process your order. 

No dirty tricks like dynamic pricing or checking your cookie files!

We won't sell, rent, lease, or give away your personal information, ever!

We won't send out  junk mail or spam "on behalf of our partner companies" either!

Intellectual Property:

Annapolis Home Brew reserves all rights to the formulas of our beer recipe kits, our home brewing instructions, our draft beer and kegging instructions, the images on this website, and the instructional content of this website.  These may not be reproduced or redistributed, physically or electronically, without written authorization.

Once again let's be quite clear:  We don't give out the ingredient lists for our exclusive AHB beer recipe kits.  That's what makes them exclusive.  It's like buying a Coke - you don't get to have the recipe... even if you threaten switching to Pepsi.